Frequently Asked Questions

Orders

Our patterns can be purchased here at our website or at our Etsy store (www.etsy.com/smittendolls)

By downloading.  After the order is placed AND payment is processed and cleared, you will see the order number and a download link to the pattern at the checkout page of our website.  You will also receive an order confirmation email with the order number and a link to the pattern.  Click on the link to download the pattern to your computer.

** If you can’t find the emails, please check your junk folder. **

Log into your account, find the order number and download again. You can download the pattern up to 3 times. There’s no expiration date.  If you don’t have an account, find your order number from the order confirmation email and send us a message or email us at [email protected]

Send us a message or email us at [email protected] with your order number with the full name and link of the pattern you wish to “Swap” one of the duplicates for of equal or lesser value.

Due to the nature of our products, no cancellation nor refund will be issued. 

Please check our FAQ page for help first. If you are unable to find an answer, you may contact us at [email protected] or send us a message. Due to the time zone differences, responses may take up to 24 hrs during normal business hours or 48 hrs on the weekends.

Yes. You will need to have pdf readers such as Adobe Reader which is free to download.  There are many free pdf readers available on the internet for download.

My Account

No. However, signing up for an account would help you to keep track of your orders, downloads, addresses, payment information, and wishlist. You don’t need to re-enter the information each time you place an order.

Yes.  Your account and credit card information are encrypted and secure.

Please check to make sure that you are using your right username and password. If you don’t remember your password, please click on “Lost Your Password?” below the login button. Enter your username or email address into the next screen to reset your password. You will receive a link to create a new password via email. It is also possible that you do not have an account with us even if you had placed an order as a guest. Please sign up for an account here.

Products and Policies

Yes. All Smitten Dolls patterns are original and copyrighted. We develop all patterns from our original sketches and ideas.

Yes under certain conditions. Please see our policies here.

Yes. We have sales, promotions and discount coupons throughout the year. Sign up for our newsletter to be the first ones to know. You can sign up here.

No. We only sell downloadable patterns which can be printed by you.

Sewing Patterns

Open the pdf and go to the pattern pages. Click on print and set the printer “No Scaling” or “Actual Size”. There’s a 1″x1″ square on each pattern page. Measure with a ruler and make sure that it is 1″x1″.

Our tutorials and patterns can be printed on letter and A4 size paper.

Yes. You can do it in a couple of ways:

1. Print all patterns and reduce or enlarge them on copy machines.

2. Reduce/enlarge from the print setting of your PDF reader.  After clicking on print, find “Custom Scaling” and enter the % to reduce or enlarge.

Our pdf files are locked to maintain the integrity of the original content and to be free of viruses. It is also to prevent the files being altered and tempered.

Pdf files may become corrupted or damaged if the download is interrupted. Simply delete the corrupted file and re-download. Make sure that the download process is not interrupted.

It’s currently only available in English.