Frequently Asked Questions
By downloading. After the order is placed AND payment is processed and cleared, you will see the order number and a download link to the pattern at the checkout page of our website. You will also receive an order confirmation email with the order number and a link to the pattern. Click on the link to download the pattern to your computer.
** If you can’t find the emails, please check your junk folder. **
Due to the nature of our products, no cancellation nor refund will be issued.
Yes. You will need to have pdf readers such as Adobe Reader which is free to download. There are many free pdf readers available on the internet for download.
No. However, signing up for an account would help you to keep track of your orders, downloads, addresses, payment information, and wishlist. You don’t need to re-enter the information each time you place an order.
Yes. Your account and credit card information are encrypted and secure.
Please check to make sure that you are using your right username and password. If you don’t remember your password, please click on “Lost Your Password?” below the login button. Enter your username or email address into the next screen to reset your password. You will receive a link to create a new password via email. It is also possible that you do not have an account with us even if you had placed an order as a guest. Please sign up for an account here.
Products and Policies
Yes. All Smitten Dolls patterns are original and copyrighted. We develop all patterns from our original sketches and ideas.
Yes under certain conditions. Please see our policies here.
Yes. We have sales, promotions and discount coupons throughout the year. Sign up for our newsletter to be the first ones to know. You can sign up here.
No. We only sell downloadable patterns which can be printed by you.
Open the pdf and go to the pattern pages. Click on print and set the printer “No Scaling” or “Actual Size”. There’s a 1″x1″ square on each pattern page. Measure with a ruler and make sure that it is 1″x1″.
Our tutorials and patterns can be printed on letter and A4 size paper.
Yes. You can do it in a couple of ways:
1. Print all patterns and reduce or enlarge them on copy machines.
2. Reduce/enlarge from the print setting of your PDF reader. After clicking on print, find “Custom Scaling” and enter the % to reduce or enlarge.
Our pdf files are locked to maintain the integrity of the original content and to be free of viruses. It is also to prevent the files being altered and tempered.
Pdf files may become corrupted or damaged if the download is interrupted. Simply delete the corrupted file and re-download. Make sure that the download process is not interrupted.
It’s currently only available in English.